The largest tourist mechanism initially built our province tourism service quality and management level may be raised. With the accelerated development of the tourism industry in our province, how this year's tourism market order specification, how to improve the quality of tourism services become the focus of attention.
Reporters learned from the Provincial Tourism Bureau, the province will build the largest tourism law enforcement system, from the "industry" to "industrial" shift, break the ills of the tourism market, with the continuous improvement of the tourism market governance mechanisms for the tourists feel more at ease pleasant travel environment.
Core Tip
Pilot "public specification guides the return of the public commission pay system
It is understood that the province public of the public commission, the return of the pilot work being started. This year, the province will gradually establish a tourism promotion fees "the public of the public" settlement system, establish and improve the public of the public commission, the return mechanism is an effective solution to effective ways and means for driving guide staff private get tourism promotion fees.
This year, the province will also establish an open and fair guides pay management mechanism, to explore the travel agency signed a group contract with the temporary employment of tour guides and tour escorts, protection guides the legitimate rights and interests of the fixed remuneration.
Last year, the province of tourist complaints, the complaints are still on the tourist shopping upward trend, forced shopping and the prices were inflated. In fact, this is a vicious circle of the province tourism market for many years: the data show that 75% of the province guide there is no basic salary, to some extent, promote the tour guide had to lure forced tourists shopping, earn high commission. For tourist shopping, only the rebate is high, the tour guide will be with the team to form a shopping spot prices were inflated.
How to cut off the this deformity chain? This year, the province will pilot "public return on the public" commission under the provisions of shopping commission only by tourism and shopping stores, according to the proportion returned to the travel agent is shopping companies and travel agencies, public-public "to be settled, the guides can not be private kickbacks . Public of the public commission, the return mechanism is successfully established, from the mechanism to effectively curb the throat price competition in the tourism market of our province, the drive guide personnel forced tourists shopping, participate in acts such as self-financed items.
The survey shows that in 2011 the province tourism complaints, complaint second only to travel agents, tour guides residing in the second. In addition to the alleged unauthorized alterations to the travel contract, the complaints of the tourists on guided tours are mostly concentrated in the Optional forced shopping and forced tourists. "There is no basic wage and labor insurance" has almost become a tour guide in the forced tourists shopping reunification "grievances".
Change "shopping guide" in order to avoid tour guides, the pursuit of high rebate and promotional rebates this year, the province will establish an open and fair tour guide salary management mechanism, the gradual resolution of full-time tour guide without pay, no insurance, practice environment such as the outstanding problems.
Core Tip
2012 Green Shield Action "Focus on the outstanding problems of the tourism market
It is understood that the province this year, in-depth in specific, long-term mechanism to improve the integrated management of the tourism market. Effectively regulate the tourism transport market order, establish a 100-person team filing system.
Zero or negative fare, anchored to the contract, coercion or coercion consumer ... Over the years, these tourists are familiar with the terminology has become a stumbling block to enhance the quality of Sichuan travel services, which greatly affected the satisfaction of tourists in Sichuan tourism . "Disrupt the order of the Sichuan tourism market behavior must be severely dealt relevant person in charge of the Provincial Tourism Bureau, said the investigation and punishment of illegal activities in the tourism market this year will be greater than in the past. This year, the Provincial Tourism Law Enforcement Team will carry out the "2012 Green Shield action. Around tourism, public security, commodity prices, industrial, commercial, transportation and other related departments will have different emphases, according to local conditions to expand the special treatment.
It is understood that this year, the province will also speed up the construction of tourist vehicles standardization, universal gps and other equipment to use to further regulate the tourism transport market order. Through the creation of the filing system of 100-person team, urge travel agents to consciously accept the inspection and supervision, and promote long-term tourism market and regulatory mechanisms are more perfect, no loopholes in travel "safety net" for the tourists weave.
Core Tip
Built the emergency command platform to protect visitors to the safety of
It is understood that the province this year will increase the travel emergencies to deal with the ability to deal with and promote the integrity of the tourism industry through the forward mode of law enforcement service mark and innovative law enforcement supervision system, in conjunction with the implementation of good tourism industry standardization.
The safety of tourists is extremely heavy, with the rapid development of the tourism market in the province, the greater the chance of travel emergencies. Coupled with the province rich in natural resources, but when a particular season, such as landslides, floods and other natural disasters have occurred. This year, the province will build tourism Emergency Management platform to improve the barrier-contact travel emergency rescue communications system.
March 1 this year, the province launched a comprehensive promoting tourism standardized action plan, the provincial tourism law enforcement corps will regulate the tourism market order to enhance the quality of tourism services and tourism standardization of regulatory organic combination of strengthening the day-to-day implementation of all relevant elements of the tourism industry standards inspection of a tour of efforts to urge the tourism enterprises to strictly implement industry standard.
Source: Sichuan Daily
