March 6, the reporter learned from the Provincial Council, the province tourism consumer inquiries and complaints in the last year, more than 70% concentrated in the travel agencies, tourist spending provisions of the King repeated so that consumers can not afford to "hurt". Most of the travel consumer disputes between travel agencies and tourists, and many involve the rights and obligations agreed upon in the tourism model contracts. Provincial Council Secretary-General Liu Yabing.
According to the analysis of the Provincial Council, complained that tourism consumption in terms of the King ", to the exclusion of consumer the right to waive or reduce the responsibility of the operators as well as increase consumer responsibility into three categories, including individual outbound travel agents organized tours abroad, because is not a force majeure extension of the group, tourists demands the termination of the contract, travel agencies, net of loss of business costs, and can not provide the relevant evidence; consumer right to know and the right to choose individual travel agencies against unauthorized changes to the itinerary to avoid liability, additional expenses; consumers live in the tourism hotels, transport vehicles, dining standard travel agency commitment is low; arbitrarily changed the travel route, reducing travel time, increase shopping time, the tour guide induce or force tourist shopping.
Experts remind visitors to sign a contract with travel agencies, the two sides to clarify their rights and obligations, contract more detailed the better; outbound tourism to select a qualified travel agent; trip, tourists have the right to refuse to participate in the travel agents and tour guides in the contract. Arrangements shopping activities; to participate in shopping activities agreed in the contract should be careful to identify the quality and price of the article, to prevent being taken. Tourists in the tourism process, if we find damage to their own interests, do not think it is trivial and not rights, should belong to the tourism administrative department or consumer association complaints can also appeal to the executive, to retain the types of evidence, such as the invoice when shopping signing of contracts, the necessary photographs.
Recently, the provincial Trade and Industry Bureau to lead the province remediation standard terms against consumers' legitimate rights and interests of the special action, the tourism industry as one of the focus on remediation of the four major industries, "At present, the business sector and the tourism sector consultations. The demonstration version of the tourism industry are working on. "said Trade and Industry Bureau contract supervision and administration, Deputy Director of Young Park.
Source: Sichuan Daily
