Tourism Standardization spread travel credit system floor
The reporter was informed from the province's tourism industry management-cum-training session held on February 23 , tourists are more satisfied with the starting and ending points, the province to build a comprehensive standard system of management of the tourism industry and tourism services, to enhance the Sichuan tourism quality of service. It is understood that this year, the province will proceed with activities to tourism county (city, district) to create, step-by-step implementation of China's Excellent Tourism City to enhance the work, so as to promote the continuous improvement of the level of development of the tourism industry.
Late last year, the province passed the assessment and acceptance of the China National Tourism Administration Tourism Standardization, only a tourist standardized pilot provinces. What are the initiatives to quality, enhance tourism competitiveness towards the demonstration of the province from tourism standardization pilot provinces in 2012, the province will? Reporters learned from this meeting , Sichuan Province, and comprehensively promote tourism standardized action plan has been officially launched this year will focus on promoting tourism standardization pilot operating mechanism turned to tourism standardization of normal operation mechanism, standardization and workflow management of the tourism industry institutionalized. Meanwhile, the tourism industry will further strengthen the tourism integrity system, and provide strong support for the sustained, stable and healthy development of the tourism industry. It is reported that the tourism sector in our province is a coalition government departments and financial institutions to establish a sound government regulation, industry self-regulation, corporate consciousness, social supervision, "the travel credit system and service quality management system, for the travel industry sustained, stable and healthy development of strong support. At present, the province tourism industry management department is studying the establishment of tourism enterprise credit rating system.
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Enhance the quality of tourism services to regulate the tourism market
Everything for the tourists are more satisfied
The beginning of 2012, many problems of the domestic tourism market is frequent, the service quality and management of tourism enterprises suffer a huge question: quality, sustainable tourism services come from? Good tourism environment where to find?
Work and training session of the province's tourism industry , the province this year through the tourism promotion team service management system, to carry out the tourism industry "integrity Xing Awareness Month" and "Quality Month" activities and other initiatives, the tourism market more standardized, so that tourism the business environment is a healthier, more satisfied visitors.
Against violations to punish false travel advertising
"Green Shield series of actions has been carried out has become an important weapon of the specification province tourism market order, the administrative department of tourism industry in our province this year will strengthen the joint inspection of law enforcement to crack down on violations of laws and disrupt the tourism market order.
It is understood that this year, the province tourism industry management department will carry out special inspections on the management of tourism advertising market. Conduct a special inspection in accordance with the relevant provisions of the "Travel Regulations" and the "implementation details", false advertising of tourism-related combat zero or negative fare, and earnestly safeguard the legitimate rights and interests of tourists. Meanwhile, the province will also conduct a special inspection of the comprehensive management and travel security for earthquake-stricken area tourism market.
Travel credit system to release the information of the quality of tourism services
Last year, the province carried out in 21 cities and prefectures, the evaluation of tourist satisfaction. This innovative travel service quality evaluation mechanism so that the level of province tourism management and tourism industry's service quality has been greatly enhanced.
This year will continue to deepen the visitors satisfaction measurement activities. The province is establishing a government-led, third-party organizations, tourists, covering all elements of the tourist tourist destination tourist satisfaction survey evaluation system, allowing tourists to enjoy a more satisfactory service. On this basis, the province will also establish the basic repository of tourism enterprises and employees in good faith, the use of television, radio, newspapers, networks and other means, and regularly publish the information of the quality of tourism services.
Promote travel agents the healthy growth of the implementation of the insurance system demonstration projects
Many mountain tourism projects in our province, tourist groups, accident is inevitable, and the existing travel accident insurance can not fully protect the interests of travel agents, and is prone to compensation disputes between tourists and travel agencies.
How effectively and efficiently to safeguard the legitimate rights and interests of tourists and tourism enterprises? This year, repeated consultations with the relevant insurance company and the Tourist Association of the province tourism industry management department in travel agency in the province-wide implementation of the travel accident insurance system project and the travel agency liability insurance system demonstration projects. Travel agency liability insurance system security projects and tourists usually buy their own travel accident insurance What is the difference? It is understood that the project is the National Tourism Bureau and the China Insurance Regulatory Commission in recent years to carry out an important measure of the travel and insurance cooperation, are responsible for prepaid, but no responsibility to advance, catastrophe excess of loss "and mediation innovative mechanisms, and proper disposal all kinds of travel emergencies, and reduce disputes between travelers and travel agents.
The data show that as of the end of October 2011, there were 13562 travel agencies to participate in demonstration projects, system protection rate of 63%. However, the travel agency insurance rates in our province is not ideal, to some extent, affected the province travel agency ability to resist risks. Therefore, this year the province will be the full implementation of the travel agency insurance system demonstration projects to enhance the level of risk management and insurance protection, the promotion of travel agents healthy growth.
Source: Sichuan Daily
