China National Tourism Administration issued new standards, the first clear the number of shopping will be forced to compensate for tourists
● forced shopping, travel compensation to the 20% penalty tourists
● tourists shopping in the contract by the strains of fake and shoddy goods shopping, travel agencies should be responsible to restore or compensate the economic loss
● unauthorized transfer groups, travel agents, 25% of the tourists liquidated damages
"This year's 'May Day', a small holiday, visitors encounter forced his way in the tourism shopping, unauthorized transfer fight groups, missing spots, the maximum claim for travel expenses to travel 25% of the total liquidated damages." Since the draft last year, the state Tourism Bureau last week released "travel service quality standard of compensation," and the first clear the number of shopping will be forced to compensate the tourists.
However, the "standard" only tourists and travel agencies in the quality of service compensation does not only apply to the contract, mainly for the quality of tourism services to resolve disputes.
Highlights
Part of the penalty standard to improve
Forced shopping, pay 20% of the liquidated damages; unauthorized transfer group, lost 25% of the liquidated damages; no additional cost increases for the elderly ... ... for the current tourism market situation, the new "standard" in the provisions of a breakthrough.
For travel agencies and tourists enter into a contract or pre-paid travel expenses to receive tourists, because travel agents can not take place because the situation, "standard" proposed notice of tourists travel to be much earlier period, the standard of liability also increased accordingly.
Promulgated in 1997, "Trial Standard" in 3 days in advance of domestic travel (outbound tourism should be at least 7 days) notice of tourists, or should bear the liability and compensation for advance payment of 10% of tourists have to pay the penalty. In this release of the new "standard", the domestic tourism should be 7 days in advance (excluding 7), outbound tourism (including travel to Taiwan) should be 30 days in advance (excluding 30), informed the tourists, or should tourists a full refund of prepaid travel costs, and pay up to 20% of the penalty.
New "standard" proposed causes for tourists not take the tour scheduled public transport, travel agents, tourists should be compensation for economic losses and economic losses of 20% of the direct payment of liquidated damages, which is better than before "trial standards" in the 10 % ratio doubled.
In the tourist shopping, the "standard" for the first time clearly will be forced to purchase the number of visitors for compensation. Without the tourists and signature confirmation, without breach of contract to increase frequency of purchase, extend the residence time, travel time to the tourists pay 10% of the total cost of the penalty. Tourists shopping in the contract by the strains of fake and shoddy goods shopping, travel agents, tourists should be responsible to restore or compensate the direct economic losses.
In the "trial standards" have been implemented in the "force or coercion shopping tourists, each paying tourists travel to the 20% of the total cost of liquidated damages", this provision unchanged.
In addition, travel agents, tourists, without consent, without the tourists turn groups, to fight groups, travel agents, travelers should pay the travel costs of 25% of the total penalty.
Premise
"Standard" for those who did not sign a contract
New "standard" release, the National Tourism Bureau will be "trial standards," Abolition of the future tourism in the mediation of disputes as to the "standard" basis for mediation for compensation.
It should be noted that the current tourism industry is still advocated by travel agencies and tourists to resolve contract disputes, quality of tourism services. Tourists and travel agents only in the quality of services of travel agency contract not made for compensation only when the applicable "standard of travel service quality compensation."
Reporter yesterday from the Sichuan Provincial Tourism Bureau Administration understand that the higher authorities issued yet about the "standard" documents, the relevant implementation details to be implemented, the organization responsible for mediating disputes tourism sector and related organizations to learn " standards. "
"" Standards "are involved in the field of tourism consumption in recent years a number of ills in the future will certainly further improve the market order management." Chengdu Tourism Bureau official said.
"Hard evidence is a major obstacle to visitors Rights." Face of the upcoming "May Day" mini vacation, Chengdu Huaxi Dushi Bao Tourism Bureau yesterday warned consumers by: the Staff Committee process to preserve all the written evidence, if necessary, can be secretly recording and save the image data in order to ensure a successful activist. Source: Huaxi Dushi Bao
