Recently, the National Tourism Administration announced the "compensation for travel service quality standards (draft)" (hereinafter referred to as the new "standard"), on the unauthorized alteration of travel, shopping, forced the tourism industry is currently widespread irregularities make some more specific constraints. The effect on the tourism market will have what effect? This reporter recently visited a number of people in the industry that the "standard" introduced, will further regulate the tourism market, both for tourism consumers, or in terms of tourism operators, can better protect their legitimate rights and interests.
Consumers: better rights
1997 awarded the "travel compensation guarantee the quality of trial standards", the new "standard" in terms of increased number of compensation, from the base of calculating compensation for "liquidated damages" to "all travel expenses." This means that tourism will boost the amount of compensation, the legitimate rights and interests of tourists will be better maintained.
【Click】 new "standard" third paragraph the provisions of Article XI: "travel agency breach of contract without increasing the frequency of purchase, extend or shorten the time to visit residence time, every time by 10% of all travel costs to pay liquidated damages to the tourists. "The current" quality guarantee compensation for travel trial standards "compared to the relevant provisions:" tour without changing the schedule, reduce or change the tour, travel agencies should be returned to attractions tickets, guide service fee, and pay the same amount of liquidated damages. "
In addition, the new "standard" has also increased the number of terms of compensation: Travel to force tourists to shop or coercion, each according to 20% of all travel costs to pay liquidated damages to the tourist; travel without shortening tours, missing tourist attractions to reduce the tourism project, travel agencies should be returned to missing tourist attractions tickets and travel expenses and other reasonable expenses and compensation for the same amount of liquidated damages, no tickets to tourist attractions travel travel allowance paid 5% of total damages.
【Explanation】 "This is the new" standard "the biggest bright spot." Laws and regulations on tourism lawyer who has studied Tang Ke said that the base compensation increase from the penalty to all travel costs, means that tourism will greatly enhance the amount of compensation, This is undoubtedly more conducive to tourism consumers rights.
Practitioners: demand higher quality
In addition to compensation, the new "standard" terms of the increase also focus on strengthening of the tour guides, tour leader in providing quality of service to the visitors side constraints, which enhance the quality of tourism practitioners will play a positive role.
【Click】 new "standard" in the provisions of Article X: "guide or leader, or the tourism industry is not in accordance with national standards of guest services, guided tours, and travel agents should tourists pay 10% of the total travel cost of compensation."
The "quality guarantee compensation for travel trial standards" of the relevant provisions, for the "tour guides or tourism industry is not in accordance with national standards of guest services, guided tours, the tour guide should be paid compensation for travel 2 times the cost of services."
【Explanation】 If visitors find guides (leader) during the journey and the services provided by state or industry standards and does not conform to the terms of the travel agency according to this claim. "Therefore, in addition to required travel tour, tour guide during the journey and in strict accordance with the contract travel agents and tourists, the need to strengthen them in their daily training on standards of service and supervision." Provincial tourism department said that from this point of view , the new "standard" to enhance the tour, team leader of the overall service level will play a certain degree of guarantee.
Market: the development of more standardized new "standard" to increase the binding force of travel agents to promote travel to the standard direction, once finalized the implementation of the development of the tourism market will no doubt be more healthy.
【Click】 in the new "standard" in Article XII of the industry caused widespread concern that "travel agency breach of contract, suspension of tourist accommodation, meals, transportation and other travel services, should be borne by tourists travel services have been suspended during the period set by the same level of accommodation, meals, transportation and other necessary expenses, travel expenses to the tourists pay the full penalty of 30%. "
In the current standard, the relevant provisions of the "tour guide during the tour, not leave the travel team, no one is responsible for causing tourists, travel agencies should bear the stranded tourists, fees, room and board expenses during the direct costs, and compensation for all travel expenses 30% of the liquidated damages. "
【Explanation】 same terms, comparing old and new, except that the subject is different from the old person as a "guide", and the new person to "travel." "Small changes in the back of a big post." Sichuan Comfort International Travel Service, said deputy general manager of the Friends of Bangladesh, the management level from the "guides" up to "travel", the requirement for operators to be more specific.
Currently, Sichuan tourism market is still scattered, small, weak status quo, "the new standard increased the penalties for compensation, will be required to travel more and more strictly playing by the rules, potentially beneficial Sichuan tourism market survival of the fittest, so that the tourism market develop more healthy, more standardized. "Meng friends said. Source: Sichuan Daily
