Tourism National Tourism Administration for Quality Supervision and management of recently released "compensation for travel service quality standards (draft)", today, there are the travel industry said that the new "standard" (draft) will base the calculation of damages from the " liquidated damages "a substantial increase to the" all travel costs ", and increased tour guide, leader of the binding, is more conducive to tourism consumers rights.
■ compensation for failure to provide service standards 10% of all travel costs
1997 awarded the "trial standard travel agency quality guarantee compensation," compared to the new "standard" (draft) terms of the increase, mainly in strengthening the team leader for tour guides to visitors during the journey and the quality of service constraints and the method of compensation , the basis of calculating compensation also increased. Such as the new "standard" Article X, Article XI of the first, third and five.
The new "standard" Article X, for example, tour guides or tour or travel industry is not in accordance with national standards for our guests guided tours, and travel agencies to pay travel costs of tourists should be 10% of the total compensation. According to which, if visitors find guides (team leader) in the travel services provided in the standard does not match with the national or industry standards, according to the terms of the travel agency for this claim. In addition to required travel guide (leader) during the journey and in strict accordance with the contract travel agents and tourists, the need to strengthen in the daily tour (tour) on the service standards of training and supervision, to ensure and improve the guide, the overall team leader service levels.
■ coercion shopping travel costs of compensation for 20% of all
New "standard" (draft) to increase the compensation terms, which concern is clear that travel agents such as force or coercion shopping tourists, each according to 20% of all travel costs to pay liquidated damages to the tourist ; tourists shopping in the contract by the strains of fake and shoddy goods shopping, travel agents, tourists should be responsible to restore or compensate for all losses.
The earlier "Hong Kong tour guide Jane incident" occurred, the tourists are not generally part of the standard operation for zero fare travel agencies, tour and other causes of the negative tourists were "rejection group" more interested in the phenomenon. New "standard" (draft) referred to in Article XII, travel agents, breach of contract, suspension of tourist accommodation, meals, transportation and other tourism service standards, it shall be the burden of tourists during the period of suspension travel services provided the same level of accommodation, meals, transportation and other necessary expenses, travel expenses to the tourists pay the full penalty of 30%.
This is the current "standard" in Article IX, "tour guide during the tour, not leave the travel team, no one is responsible for causing tourists, travel agencies should bear the stranded tourists, fees, room and board expenses during the direct costs, and compensation for all travel expenses 30% of the penalty, "compared to management level from the" guides "up to" travel "from the source to protect the legitimate rights and interests of travel consumers. Source: Huaxi Dushi Bao
