This is our five members of his travels in Shandong Penglai.
We are a group of tourists Anhui, was at 15 o'clock on March 15 and stay around to Penglai City Penglai Pavilion Hotel. In the evening (about 6:00) We are five members of his or leaving the hotel, stroll the beach embankment, and revel in the beautiful scenery of Penglai fairyland. But then a series of things that happened, then we travel was no, but unfortunately, apart from anger to leave quite scenic, but now has turned into a nightmare trip to Wonderland.
The way it is, the evening entertainment as there is no hotel at night we can party in a hotel room playing cards, at about 10:40 at night, as midnight snack hotel can not provide room service (four-star hotel should not be the case), We have sent someone to the downstairs parking lot to pick up some of the cars in Dalian, Yantai to buy snacks like dried fish, we found the trunk of the car door is completely open, lights on inside, some items were stolen. So we are not far to the security report, and requested police. As we have played about 40 minutes after the second 110, the police finally arrived, looked at a simple scene and a rough statistics of the losses, the answer has been off duty because of Criminal Investigation, to wait until the next morning at around 7 in order to make a detailed surveying the scene, this time has been more than two points late in the evening, but we have been unable to break.
The next morning, Interpol do a certain amount of technical inspection, and, and the parties in the loss of the transcript and preliminary approval after the (1207 million), the answer is, because there should be a cracking process, the remaining matters and hotels from our own consultations.
Because the matter was coordinated room manager can not make decisions, as we strongly request to see the case of the general manager, general manager has finally come forward. He met one that took place last night in the hotel theft incident apologized and promised compensation for the loss of you. Time, we took a very clear and that have happened, as we both do not want anyone to see, since the hotel has such sincerity, we welcome and agree with. However, the original arrangement is the morning of our visit Penglai Pavilion in the afternoon back to Anhui. Because this event took place (by that time 11:00), delay time and the day of play of our back has been impossible to spend the night at the extension requested hotel free of charge. Did not expect is that this reasonable request in Bangladesh, general manager of the subsequent directors to consult with certain things nosedive. First, he overthrew the promise of compensation to be to require the matter to a conclusion the police have to consider compensation. Taking into account that we are foreign tourists, the initial list of response times for the 12 o'clock, he will immediately take the initiative to contact us. 12 points to the lack of any response from hotel, but unfortunately aside, let us take the initiative to call to find the Bangladesh general manager, said he was not the hotel could be when we come to the lobby, they were surprised to find that he is, and other guests to speak. Later, he is rather embarrassing to see us and promised no later than 15:00 the police regardless of whether the results will give us a satisfactory answer. By 15 o'clock, in vain, when we take the initiative to contact him, has begun to hang up his cell phone rang Jibei, when we switch to a different phone after repeated calls, he finally returned the phone in the office, and once again asked us to need to wait until 6 pm. Just drop in his voice you have not seen two minutes, the hotel Rooms Division manager and security manager has come, said Bangladesh has been general manager of the Public Security Bureau to assist the investigation into the matter up to now has not come back, we have exposed their lies on the spot, tell them, Meng always two minutes ago, have used the office phone and we talked on the phone, how could you not what? Have a mobile phone caller ID as evidence.
Subsequent period of time no say in the matter, to 6 points in four we anxiously seek and general contacts Meng Meng has been Bierbuxian the total up to about 7 points, the sum of a police officer appeared in Bangladesh, saying that the conclusions out : The first car did not skid pressure traces; second is that only one of our two people's fingerprints and even the driver's fingerprints at all. We were the driver means that different Italy, 3,15, and after finishing day stay hotel accommodation procedures, the pilot in consultation with the hotel with a total station attendant car wash places to go out after washing, washing vehicles in the car wash is also the trunk were consolidated, there are car wash employees can testify, can not be without fingerprints, if there is no more likely to be stolen were wiped out. We asked for identification of the police report had been unsuccessful. As the hotel has no sincerity at the moment, Meng General on whether anything is missing we have also expressed doubts and stresses the loss can not be approved, one-sided that we can not be alone. We immediately said that many things lost yesterday to buy in Weihai City, South Korea, this is not the tourist season, we can leave one person, and hotels, the police to investigate an evidence, where the shops I believe we can find, the seller can also think of We bought something, how much was spent. Buy seafood in Dalian can ask the tour guide at the time. However, Bangladesh has become a total at the moment is completely unreasonable, cause we have been delayed until now, is completely caused by the delay, he repeatedly ignoring the facts presented: First, as the evening continued to stay in this room for immediate re-submissions fees; 2 on this matter, such as the police solve the case as early as day loss since the hotel will be compensated, implying that if broken can not be the case that is, not compensation for losses; third hotel, and together we can send people to Dalian, Weihai, and investigate evidence, but the Fee must be out of our own, after evidence to prove that we have said is true, still need to await the police solve the case before they can be compensated. We believe that: First, as a consumer, are responsible for hotel guests an obligation to protect life and property safety, and our vehicles were stolen in a hotel designated parking lot, responsibility should be in the hotel area. Moreover, hotels have 24-hour security and monitoring equipment, and vehicles parked in a restaurant and main building entrance, restaurant and hotel lobby through the glass window we could see cars parked position; 2, theft is an objective fact of the existence, we have and the police Zuobi Lu when they were signed, and we are legally responsible for our words and deeds, guesthouses should Xianxingpeifu and, if detected by the police early on the 1st case, the proof of our words and actions are inaccuracies, we will assume thus bears the legal responsibility; 3, guest houses, whether in terms of the loss of stolen and our doubts, in accordance with China's current law, the burden of proof in a hotel rather than consumers, when we ourselves can go to investigate and verify the circumstances, Hotels make one fee by us out, and yet to detect such cases since in order to be compensated, it is obviously an excuse to delay and not in good faith. Imagine if the case has not been solved, then we lose a loss not only brought back, but also to increase the range of costs of investigation and evidence collection, let alone have time to loss; four, and police officers in the course of conversation, from the mouth of our police officers 8 o'clock that night, there are the hotel guests find a car trunk is opened and told the total units, said it might have a car stolen, the total station can be ignored on this matter, until 10:40 or so of our own found so far, we have a four-star hotel guests have no such right and responsible attitude was incomprehensible at the same time also feel indignant, strangely enough, is that a hardware and software are not enough four-star standard hotel is how to comment on the ?
The more people feel guesthouses dealing with such issues appear unreasonable and arrogant, in solving the problem later, hotel security aspect is quite the case brought in several players, we ask them to show their documents, they can not even come out to our acts of violation of the right to intervene to bring us much to go look. In this process, we also call the Yantai City, 12315, the operator replied that because the police intervention, the business sector involved in bad again.
As a foreign tourist in the country people are concerned about the defenders of the night, in Yantai, Penglai, there appears to safeguard their rights in a vacuum. Channel of complaint cases, we do not want to stay here more than a minute, at 20 o'clock, we're left to make us feel that sadly disappointed. In fact, for us, 1207 million of losses, and nothing, but the hotel in the process of dealing with the matter, repeatedly lie back on its words, to shirk its responsibility until the indifferent behavior in advocating good faith today, as a four - star hotel is disappointing. In addition, we want you to remind the hotel door to the left of the hotel there are four steel bars exposed on the ground, which undoubtedly is also a hidden danger of accidents, therefore, that risk would be removed quickly, otherwise, there is caused by the public or customers as early as day injured, will have to happen like us feel helpless?
A group of tourists Anhui
March 22, 2004
Author: wu_wei
